We welcome you to continue the conversation in our Linked In group, Metrics, Measures and Madness. This is where we share experiences, develop best practices, and work on better measures and ideas for future editions of the Open Customer Metrics Framework.

Remember, even if you don’t have the time to actively participate at this moment, you can pay it forward by asking people to join the group and to point colleagues and vendors to the web site.

Together we can change the culture of measurement in support operations from ‘control and compliance’ to ‘listening and learning’.