• White Paper Open Customer Metrics Framework v1 (PDF format) available to share or modify with attribution per license.
• Open Customer Metrics Framework PowerPoint (long format) available to share or modify with attribution per license.
• PowerPoint used  in webinar announcing Open Customer Metrics Framework v1. (Shorter, better for sharing with executives.)
• Press Release announcing the Open Customer Metrics Framework group.
• Webinar announcing the Open Customer Metrics Framework, including why leaders from leading enterprises and associations joined and volunteered for this effort.

Discussion group:

• Measures, Metrics and Madness (Linked In group)

Influential books:

• Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success.
  • Dean R. Spitzer, PhD
• How to Measure Anything: Finding the Value of “Intangibles” in Business, 3rd Edition
  • Douglas W. Hubbard